Our candle warmer lamp uses a heat-emitting halogen bulb to gently melt wax from the top down, releasing fragrance without an open flame. Unlike traditional burning, the wax itself doesn’t disappear—only the fragrance oils volatilize over time.

A safer, cleaner way to enjoy candles—no open flames, no fire hazards, and no smoke or soot. Plus, it extends your candle’s lifespan and gives you a stronger, more consistent scent while reducing wax waste.

Yes! Since the wax doesn’t burn away, your candle lasts up to 5x longer than traditional burning. Most candles still retain their fragrance by the fifth session—when the scent fades, simply remove the top wax layer or briefly light the wick to refresh it.

Typically, 10-15 minutes, depending on the candle’s wax composition and jar type.

Yes! Our candle warmers have an adjustable brightness control, allowing you to customize the heat level and fragrance strength to suit your space.

Occasionally, the wick may submerge into the liquid wax—simply bring it back up before it solidifies. If you plan to burn the candle traditionally, remember to trim the wick to the candle maker’s recommended length after each burn or when removing the top wax layer.

Replacing the bulb is quick and easy—simply unscrew the used one and replace it with a halogen bulb of the same wattage. Every BALMY candle warmer comes with an extra lightbulb for added convenience.

Orders are dispatched within 3 days, with delivery taking 7-10 days depending on your location. You’ll receive a tracking link once your order is shipped.

We process orders quickly to ensure fast dispatch, so we're likely unable to make changes or cancellations—including product swaps, address updates, or payment method changes. However, feel free to reach out, and we’ll do our best to assist!

Our dedicated concierge team is here to assist you with any inquiries. You can submit a message through the form on our Contact page or email concierge@officialbalmy.com for all support queries.